this post was submitted on 20 Mar 2025
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I have been on hold for more than an hour because the Internet is out. It’s always like this no matter who I call. I had an issue with Sky recently and the same thing. Does anybody in this country offer decent customer service?
Do they have an outage page you can check on your phone? I've worked at a couple of ISPs, often they're already well aware of the issues and are working to fix them.
They have a link, it goes to chorus, chorus doesn't have an outage listed in my area. After more than an hour on hold I talk to somebody who says there is an outage in my area affecting hundreds of people.
Go figure.