this post was submitted on 07 Apr 2025
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You mean a common user experience that leaves many new users frustrated.
Yup and honestly the hostility those users get when mentioning it is the same reason Linux doesn't get more traction in the mainstream.
When a lot of users expect software to work in a particular way and it doesn't, you change the software - if you insult, belittle or otherwise expect the user to change their working habits then you're going to have a bad time and be all shocked Pikachu when the user doesn't use the software.
Apple is (was lol) the most valuable company on the planet because they understood that the user experience is the absolute most important thing. They are the textbook example of vendor lock in and yet people flock to them because "it just works".
"Hey, why this free software I tried once IS SO SHIT AND UNINTUITIVE AND EVERYONE WHO MADE IT IS PLAIN STUPID AND WRONG, NOW HELP ME IMMEDIATELY YOU FUCKING NERDS. Man, nobody fixed my problem immediately, what a hostile envoroment".
Oh, so that's what big corpos were doing this whole time? Damn, what a cool environment that should be, you buy software and it behaves like you want it to be, and if it doesn't, you complain to the corpo and it fixes it for you immediately.
that you don't need to sell software or hardware, you need to sell brand recognition, feel of premium exclusivity, and smug satisfaction of being better than the plebs. And as long as your shit doesn't crap out tremendous amount, you can ruse the rubes.
This is the hostile attitude they were talking about
They didn't came for help with their problem or whatever, they came to argue about their favourite way to organise software development, brandishing hostility and accusations from the beginning. Different situations, really.