Based on some places I used to work, upper management seemed convinced that the "idea" stage was the hardest and most important part of any project, and that the easy part is planning, gathering requirements, building, testing, changing, and maintaining custom business applications for needlessly complex and ever changing requirements.
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Can't fault someone for trying to convert digital information into something tangible to visualize it better. Unfortunately peoples brains aren't really built to comprehend a newspaper that weighs almost as much as the moon. (rough estimate I pulled out my ass)
Just 2 days ago some friends thought that I could get any job from the huge pool of available jobs out there...
I was at a party explaining that we were finishing up a release trying to decide which bugs were critical to fix. The person that I was talking to was shocked that we would release software with known bugs.
When I explained that all software has bugs, known bugs, he didn't believe me.
I had some dude here trying to tell me, a mathematician and data scientist who is developing AIs for fun and is a holder of an MA in Visual Effects specializing in procedural design, who has worked on algorithmic video game development, what AIs are or are going to be capable of in procedural/generative/algorithmic game design "because he has played a lot of games" and argued for days with me, cherry-picking everything I wrote attempting to use my words refuting him to support his arguments.
Just... Infuriating.
As a non-dev (tinker for fun) observer- it sounds like your friends and family think you're working in IT, but their assumptions thereafter are fair. Is that accurate? That the misconception is software dev does not equal IT?
It goes a bit farther than that, even: IT work doesn't always equal IT work. Someone can be an expert in managing Linux-based load sharing servers and have no idea how to help a family member troubleshoot why their windows install is slow. Sure, they might have a better idea about how to start, but they'd be essentially starting from scratch for that specific problem rather than being able to apply any of their expertise to it.
Think of it like a programmer is a car builder, some IT people drive them for a living, others are mechanics. Someone who specializes in driving F1 cars might not have any idea why your car is rattling. The programmer might be able to figure it out if they built that car or the cause is something similar to what they see in the ones they have built. But if they build semis, odds are that isn't the case. But they might have a better idea than say a doctor.
I use the medecine analogy: you wouldn't ask your dentist or even your GP to operate on your brain; doesn't mean that they are not good at what they do though.
The files are IN the computer.