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It's curious that I'm almost in the opposite boat, have been using Jellyfin without issues for around 5 years, but recently was considering trying Plex because Jellyfin is becoming too slow on certain screens (probably because I have too much stuff, but it shouldn't be this slow).
Edit: this made me want to check in Plex, so I'll leave my story for people amusement:
My experience with Plex:
It's now been 1 hour of trying to set this up and I give up. Jellyfin is much more easy to setup, and even if Plex was instantaneous I could have loaded my TV library hundreds of times in the 1h I just wasted trying to get this to work. Probably every other time I tried I got similar results which is why I have an account there even though I don't remember ever using Plex.
Edit2: after some nore more fiddling managed to get it working, not sure what I changed, so now:
The quality was probably bad because you were routed through Plex Relay services which have a bandwidth limit. It is honestly quite a nice free service because it means it will work pretty much regardless how your network is setup but the quality will be bad. If you want to directly connect to your server you need a public IP so CGNAT won't do you might also have to open some ports.
You should not be using NAT to access your Plex externally, I will explain.
App.plex.tv and the apps use Plex services to generate a point to point connection from remote clients through your router to the server. This is important because you never need to expose a private IP to the Internet, and the authentication can be protected with something robust like a Google account which support 2FA and even phishing-resistant 2FA.
The combination of more advanced security and secure/convenient SSO authentication are one of the biggest benefits of Plex in my opinion.
If you enable the "remote access" in Plex you are essentially port forwarding you server to the internet using UPnP (by default. You can also port forward manually if you'd like).
It's indeed a point to point connection but a point to point connection the same way your connection to normal websites are point to point.
If you knew the public IP of anyone that's using Plex you can likely go to [IP]:[Random PORT] and access their server. You still need to login though.
Source: My own tests and https://support.plex.tv/articles/200931138-troubleshooting-remote-access/