Kind of a rant. Hoyo blocked my SimpleLogin email. I couldn't receive verification codes. Clicking the "Send" button just returned a "Too many requests. Try again later" error. Every. Single. Time.
No matter how long I waited between login attempts, it kept giving the same error. I also tried logging in through my phone and with different IP addresses.
So I opened a ticket but they were unresponsive after giving my Genshin Impact UID. I found an "account retrieval form" in the Hoyoverse account management webpage, filled it up and had my email address changed. I was able to log in now so it looks like they're blocking SimpleLogin email addresses which sucks. Now I'm thinking of changing my email addresses on other accounts that use SimpleLogin.
Anyway, if you use a SimpleLogin email address, you should probably change it, or at least be prepared to have it changed in the future. :/
I had the same happen to me with addy.io, I've used that for years on the game but at some point a few months ago I just couldn't log in on new devices, same "too many requets" error for me.
In my case I opened a ticket as well and they were very responsive, they told me that I was encouraged (but not obligated, apparently) to change my email address to a different domain, I wanted to be on the safe side and created a purpose made secondary proton mail address, haven't had any issues since with that, but it sucks that aliasing services are getting blocked
Thanks for sharing. I guess I don't mind giving Hoyo my real address because I already bought stuff from the store. Still, I feel like they should at least whitelist people who already made accounts with email aliases or something. :/
Ikr, it's silly to be locked out like that