176
No talk, only fix
(programming.dev)
Transcript
The person disappering meme. It has the caption: "Users when you call them 30 seconds after they sent in a critical ticket with no information (this will come up in the quaterly survey."
The user failed to respond to repeated contact attempts at X, Y, and Z times using Teams, Slack, Zoom, Whatsapp, and SMS. As such I will be lowering this ticket priority to Low and closing the case with User Not Responding (or if you want to be cheeky, User resolved the issue themselves)
"I came back from my vacation, why isn't my issue fixed?"
That's why I always appoint someone else as my contact person in these cases.