this post was submitted on 26 May 2025
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There's a quote along the lines of "User error is not a thing, the system allowed for the error through bad design"
Which can be true depending on how far you stretch it. I'd say that if a chunk of the user base is having a problem, it's a design problem
I recently had a case at work where you could move an object by holding the left mouse button and delete it with the right mouse button. If you deleted it while moving, you got an error message and the program would crash. It was an easy fix but afterwards I had a one hour discussion with our usability engineers if what I had fixed was a bug (my opinion) or a user error (theirs).
They were holding it wrong, obviously.