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AI agents wrong ~70% of time: Carnegie Mellon study
(www.theregister.com)
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this post was submitted on 07 Jul 2025
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The ones being implemented into emergency call centers are better though? Right?
I called my local HVAC company recently. They switched to an AI operator. All I wanted was to schedule someone to come out and look at my system. It could not schedule an appointment. Like if you can't perform the simplest of tasks, what are you even doing? Other than acting obnoxiously excited to receive a phone call?
I've had to deal with a couple of these "AI" customer service thingies. The only helpful thing I've been able to get them to do is refer me to a human.
That's not really helping though. The fact that you were transferred to them in the first place instead of directly to a human was an impediment.
Oh absolutely, nothing was gained, time was wasted. My wording was too charitable.