this post was submitted on 07 Oct 2023
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338
Business owner 'hires' ChatGPT for customer service, then fires the humans (nationalpost.com)
submitted 2 years ago by [email protected] to c/[email protected]
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[–] [email protected] 116 points 2 years ago* (last edited 2 years ago) (1 children)

For really useless call centers this makes sense.

I have no doubt that a ML chatbot is perfectly capable of being as useless as an untrained human first level supporter with a language barrier.

And the dude in the article basically admits that's what his call center was like:

Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said.

So evidently good support outcomes were never the goal.

[–] [email protected] 1 points 1 year ago

Agreed. Should we also mourn for the horse and buggy drivers? The gas station attendants? And the whole slew of jobs that have become obsolete over the centuries?

I do think we need something like UBI and I’m not ignoring the lost jobs but shit jobs shouldn’t have to exist. I’ll mourn for the workers but not for the job. Continuing to employee people to do thankless/hard/dangerous/etc jobs is just silly.