this post was submitted on 19 Nov 2023
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It'll be abusive to users, not customers. Their customers are advertisers, not the users.
Normally I’d be like “oh god, semantics”
But fuck me, you’re not at all wrong and that’s important.
If an online service is free you're not the customer, you're the product.
Quite aware, I read that a thousand times when I was on Reddit lawl
Not abusive to customers (advertisers) at first. Until they have a lock in and then they'll start abusing them too. That's the third step on the enshitification pathway.
No. The users are still no more than raw material that gets used. Now maybe the raw material has gained a little worth, that's all.