this post was submitted on 02 Dec 2023
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They've done this to me. When it first came out,I bought the fallout 4 DLCs. I cleared my email one time and deleted all those old purchase receipts.
One day last year, I pop in fallout 4 and go to my file, and it says that I don't have the dlc that corresponds to this save file. I know I bought them, so I go to the psn to redownload, but it's asking me to pay. Long story short, I call Sony, my dlc purchase vanished at some point, and since I deleted the receipt, Sony refused to give me the content or money. They say I can't prove I owned it, even though my files say so.
Anecdotal, I had the same with EA. When Origin first launched, the two games I had in my EA account disappeared. Do amount of battling with their support got me anywhere, even though I had the retail copies and the serial keys.
Got to the point where I gave up. Rather play games I actually wanted to play, to than Spore and The Sims 3.
Spore had itself a 3 or 5 installs limit before not allowing you to install it anymore.
No credit card receipt? It might help.
Banks will charge for record searched, FYI.