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A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time
(www.businessinsider.com)
this post was submitted on 12 Dec 2023
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You realize that Millennials are over 30, and spent their entire lives speed running through the most significant changes, year over year, of the digital age, right?
Millenials are actually somewhat the exception because we actually needed to use computers. Generally speaking it got worse because every fucking thing is abstracted away from consumers.
http://www.coding2learn.org/blog/2013/07/29/kids-cant-use-computers/
Yes, I'm aware of those trends, but I don't think it's as relevant in the context of "smart" or "AI" system user interactions. Younger generations have grown up with the touchscreen/voice interface - which is the primary driver of the specific problems you're alluding to.
So in this context, I think Gen Z, Gen Y, and Millennials are on equal footing when they each individually make the rational decision to either smash their head, or a baseball bat, into an AI run McDonald's Drive-Thru.
Im 24 and AI cant recognize my fucking accent, and I dont like suppressing it. I want to go full ooga booga caveman and chuck a spear through them.
I'm 28 and i can barely figure out how to order from the stupid kiosks at McDonald's. It took my brither and I ages to figure out how to order a breakfast meal with a mocha in a road trip, and after a lot of arguing and swearing i still didnt end up with the meal i wanted. I should have just used the bathroom and used the drive through because the attendant actually understands how to use the system.
Sure, youth and/or technical experience isn't going to magically overcome poor UI, bad software design, and shitty voice implementation.