361
A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time
(www.businessinsider.com)
this post was submitted on 12 Dec 2023
361 points (98.7% liked)
Technology
72362 readers
2822 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
The McDonalds here had an AI prompt for like a week. I don't care because all I need to do is say the number for my mobile order and it was faster. But everyone over 30 would be screaming and yelling shit about "who are you", "what's happening", "am I supposed to talk now?". I still get stuck behind old people that struggle with actual humans at the drive thru.
General technological competence is so far behind what can be offered to consumers. People are the bottle neck, look at bear proof trash can designs. And I don't think it's getting better like it was. With the internet now packaged into 2 click apps, the majority of kids are just doing that instead of getting into FOSS and Linux like the majority of the early 2000s internet users.
You realize that Millennials are over 30, and spent their entire lives speed running through the most significant changes, year over year, of the digital age, right?
I'm 28 and i can barely figure out how to order from the stupid kiosks at McDonald's. It took my brither and I ages to figure out how to order a breakfast meal with a mocha in a road trip, and after a lot of arguing and swearing i still didnt end up with the meal i wanted. I should have just used the bathroom and used the drive through because the attendant actually understands how to use the system.
Sure, youth and/or technical experience isn't going to magically overcome poor UI, bad software design, and shitty voice implementation.