Louis Rossmann

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Louis Rossmann Community on Lemmy.world: For fans/supporters of Louis Rossmann and his work

About Louis Rossmann

Louis Rossmann is a repair shop owner and a vocal supporter of the Right To Repair movement. He runs a YouTube channel with a variety of content - from board repair videos, to news and updates in the technology space.

His insightful and reasonable opinions on technology and product ownership tend to attract a lot of attention.

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founded 2 years ago

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ASUS breaks your ROG Ally if you don't pay $200 for warranty repairs: SCAMMING COMPANY! (www.youtube.com)

submitted 10 months ago by lemann@lemmy.dbzer0.com to c/louisrossmann@lemmy.world

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A customer RMA'd their ROG Ally handheld console for a faulty joystick replacement - only to have Asus refuse warranty repair due to a tiny scratch on the top of the device.

Asus then invoiced the customer $200 to carry out the joystick repair outside of warranty, or have the handheld console returned to them in a disassembled state.

Pretty low from Asus in my opinion 🤦‍♂️ can't say I'm a fan of supporting a company who treats their customers like this.

Louis' video is related to other coverage on this by the Gamers Nexus channel, which covers this in much more detail.

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[–] yggstyle@lemmy.world 18 points 10 months ago

I used to buy Asus for its stability and quality. It's a shame to see them fall so far.