this post was submitted on 17 May 2024
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We have to stop ignoring AI’s hallucination problem (www.theverge.com)
submitted 10 months ago by [email protected] to c/[email protected]
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[–] [email protected] 17 points 10 months ago (1 children)

Less horrifying conceptually, but in Canada a major airline tried to replace their support services with a chatbot. The chatbot then invented discounts that didn't actually exist, and the courts ruled that the airline had to honour them. The chatbot was, for all intents and purposes, no more or less official a source of data than any other information they put out, such as their website and other documentation.