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Tesla was so swamped with complaints about driving ranges that it created a secret team to cancel owners' service appointments, source says (www.businessinsider.com)

submitted 2 years ago by [email protected] to c/[email protected]

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Tesla was so swamped with complaints about driving ranges that it created a secret team to cancel owners' service appointments, source says::To suppress the volume of complaints the automaker created a secret "Diversion Team" in Las Vegas to cancel appointments, Reuters reported.

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[–] [email protected] 274 points 2 years ago (48 children)

Instead of displaying the true driving range, the software provided a "rosy" projection of how far cars could drive before needing to be recharged, the report said. The distance EVs can travel before needing to be recharged is one of the main disadvantages the cars face in comparison with gas vehicles. The order to inflate the driving range displayed on the cars was given by Tesla's CEO Elon Musk around 10 years ago, according to Reuters.

If you know the true answer, but you give your customer a false answer to make your product look better than it is, there's a word for that. It's "fraud".

[+] [email protected] -38 points 2 years ago (46 children)

Counterpoint: Ive taken numerous road trips in both of our family's Tesla (Tesli?) as well as a couple loaners, and the built in navigation is always spot on with the estimates. Like it's eerie how it can predict within a percentage point on a 2 hour or more drive within the first 10 minutes of a trip.

Range anxiety really is only experienced by those that it doesn't affect (i.e. potential buyers)

[–] [email protected] 15 points 2 years ago (2 children)

Counter counter point: if the Tesla is doing fraud with the range estimate there is no need to estimate anything that precisely. Just make the software show the same number as guessed when you arrive let's say you end up with 86 km left as "estimated" at the end of the trip but in reality it's more like 42 km and the Tesla just shows something else.

[–] [email protected] 2 points 2 years ago

Except that is really falsifiable. I pull data with TeslaFi and there's definitely no shenanigans being done.

The simplest explanation is that it's impossible to say (miles left) when you consume significantly more power going faster, going uphill, on a very hot day, etc. So they just go with the epa estimate based on your % state of charge and that's it.

If you want detailed info the car will quickly give it to you and consider all those factors if you put in a destination

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