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The people have spoken, and they want to speak to real live humans, not a rail ticket self-service app | Gaby Hinsliff (www.theguardian.com)

submitted 2 years ago by [email protected] to c/[email protected]

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[–] [email protected] 5 points 2 years ago (1 children)

When i'm doing the standard thing I always do I prefer the machines. There are more of them so no lines and thus faster. When things get weird though a human can figure out what I really need and serve me faster.

[–] [email protected] 4 points 2 years ago

This so much, nine times out of ten I know what I want and need and the ticket machine is best. But if I am doing something a bit strange the ticket office is used to make sure I get the right (and cheapest) option.