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Need some tech support: 5G and wifi connected but the internet won't work. (sh.itjust.works)

submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]

8 comments fedilink hide all child comments

Edit: Solved! I forgot I had accidentally opened a VPN app that was not yet configured and it had "always-on" enabled by default. Turned it off and everything worked fine again.

Hello friends! I dropped my Pixel 8 today and everything appeared to be fine until I realized nothing on discord would load and spotify said I was not connected to the internet. It showed that I was on 5G and should have had great connection, but nothing. I tried connecting to my work wifi, which connected, but again there's no internet when I try to use any apps.

Basically my phone is connected to wifi/5G but the internet just doesn't work after the drop.

If y'all could help me figure out what's going on, if it's fixable, etc, that would be lovely. I'd be happy to provide any additional information that could be useful. Also if it matters, I'm using grapheneOS.

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[–] [email protected] 7 points 1 year ago* (last edited 1 year ago) (1 children)

Eesh. Sorry. It doesn't sound like a sim card problem if it is not saying there is a sim problem, so removing and readding your card probably wouldn't help..

Mega obvious, hate to ask - restarting your phone doesn't help?

I am holding out hope that its your carrier having an intermittent failure at a really inconvenient time.

EDIT: you said wifi isn't working either. my bad

There are some relatively nuclear options under Settings > System > Reset options. I also wondered if maybe there's something weird happening with power saving profiles. If the phone is plugged in and not on battery saving options that is probably not a concern.

[–] [email protected] 4 points 1 year ago (2 children)

I completely forgot to mention lol I've restarted it multiple times and no dice. I have an e-sim, so I doubt that would be the issue, especially since connecting to wifi doesn't even work. It's super strange cause it says I'm connected, but then the internet just doesn't work. It doesn't even say "connected - no internet" or anything, like it's fully connected. I don't believe it's my carrier cause my partner hasn't been having issues, and it will usually show an exclamation point on the 5G symbol if that's the case and restarting often helps with that.

Also adding, my hotspot works just fine. I'm currently connected to it with my laptop.

[–] [email protected] 5 points 1 year ago (1 children)

VPN/some weird DNS app that might be enabled but broken?????

[–] [email protected] 4 points 1 year ago (2 children)

LOL you are amazing. This was exactly it! I completely forgot I accidentally opened tailscale earlier today and didn't realize it had an always-on connection enabled for some reason. I never properly configured it after getting this phone. Thank you so much! Glad to know I didn't break anything with the tiny fall it had

[–] [email protected] 4 points 1 year ago

I am really, really relieved. I did not expect the shotgun approach to work, since I am not big on these OSes, but I've had enough of these problems myself.

Complete bullshit that the problem started after you dropped the phone, though.

Cheers

[–] [email protected] 3 points 1 year ago (1 children)

It might help others if you update your OP with the solution

[–] [email protected] 3 points 1 year ago

Oh shoot good point, I'll do that now!

[–] [email protected] 3 points 1 year ago* (last edited 1 year ago)

Oh, another thing. I have had situations that could be described similarly. The problem in those cases was my browser just having a day. Please try different browsers or do a force stop.

In particular, I have had cursed Firefox tabs that are never able to load content, but closing all of them and starting a new session has fixed.

I am hoping one of these simple fixes will work, because I feel for ya.

edit: you mentioned Spotify and Discord which I am assuming are on apps, and not a web browser. :(