this post was submitted on 09 Dec 2023
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Done with Lansweeper (real.lemmy.fan)
submitted 1 year ago by [email protected] to c/[email protected]
6 comments fedilink hide all child comments
 

It's 2023. If your company doesn't offer chat or phone support in this era you are that store that doesn't take credit cards. You're not going to make it.

Lansweeper only offers support via email, and those emails are not returned. I suffered a license issue that took two days to get resolved, all the while down, and Lansweeper could not have cared any less. I decided not to renew our license. Two weeks later they sent me a renewal with a 40% increase.

I had a chuckle as I deleted that email.

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[–] [email protected] 1 points 1 year ago* (last edited 1 year ago) (2 children)

What replacement options you are looking at?

[–] [email protected] 1 points 1 year ago

I've switched to MECM, as I have a lot of experience with it from my previous position and it works perfectly for my needs. We have a good contract with Microsoft so we can get stuff for relatively cheap.

[–] [email protected] 1 points 1 year ago

I've looked at Manage Engine before. But not too extensively.

[–] [email protected] -2 points 1 year ago (2 children)

Lansweeper us super cheap compared to the other options. We just renewed and there was no 40 percent increase and the process was done via PO just like the precious years. Perhaps you need a new var

[–] [email protected] 1 points 1 year ago

This was directly from my account manager. No var.