this post was submitted on 21 Jun 2023
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Macquarie takes an ‘AI-first approach’ in banking (www.afr.com)
submitted 2 years ago by [email protected] to c/[email protected]
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I was happy to see they are planning to use AI to assist call centre staff rather than replace them. It sound like they are planning to use AI in a helpful way, hopefully it works out that way.

The worry with AI is always when it is used to replace people with no oversight - like robodebt, or chatbots that block the ability of customers to get through to talk to a person.

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