To be fair, no question was asked.
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Great!
Also, this saves the company so much money compared to actually having to pay humans for quality service, so screw everything else - insta-win.
This is why you at least do minimal training on your model before forcing the public to use it. I think this is the future of customer service. Poorly trained AI models that have no idea how to actually help with anything.
AI vs AI:
Context detection is so broken ....