Wow, that's almost as fast as my phone's hotspot!!
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The ISP I work for provides residential gigabit fiber to Rochester, so I know it's definitely not a problem of availability
the access point is probably upstairs and blocked by several objects
"How does your network availability compare with your expectations"
Perhaps they could be using a VLan?
Looks like my 4G LTE speeds I get on my phone at work
If indeed the service is provided by "Radio Link Internet" as listed in your screenshot, the owner can likely fix the speed to "better" with a single phone call RIGHT NOW with the $30 more per month subscription fee to the $85 30mbps down / 10mbps up instead of what they're probably on the $55 service plan.
Judging from the info on your screenshot this looks like this is a WISP. Meaning if you go outside the building there is likely a small tower with an antenna on it that is aimed parallel to the ground. In the days of ISDN, these were amazingly better. In the days of fiber or even Starlink these are pretty abysmal.
Pretty sure that's against the Geneva Convention.
Is the signal strength really low?
No. Quite strong in fact. 75% strength according to Mint's WiFi menu thingie that shows signal strength.
These are the speeds the ISP advertises:
https://www.radiolinkinternet.com/Plans.html
I don't know much about WISP but I suspect speed will vary based on distance and line of site to towers and how congested they are.
I'm nearby rochester and used to have radiolink. Honestly you're lucky it works. Never had a worse experience with an isp before
Mother Mayo won't let the people living here have nice things. All infrastructure funding must go to the hospital so they can stay one the top medical centers in the world, while the city around them crumbles. Everything goes to the Destination Medical Center.