One thing I have been told by family who took several attempts to adopt hearing aids is to start at a low volume level. In addition, it takes several attempts to set the “levels” to what sounds right for a user. Most newer ones have an app that allows you to customize it yourself. Otherwise a good technician should be able to help tweak it.
It is a big change that is not easy to accept or get used for many people. I have had several people I know of the try, use, return cycle 2-3 times. Hope that helps.
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