this post was submitted on 11 Jul 2025
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New AI tool picks up every scratch on your car rental – and its freaking people out (www.independent.co.uk)
submitted 5 days ago by [email protected] to c/[email protected]
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  • Car hire companies are deploying new AI-powered scanning systems to detect even minor vehicle damage, sparking customer outrage over unexpected charges.
  • Hertz, a prominent car rental firm, is using UVeye's automated technology at several US airports, which compares high-resolution images taken at pickup and return to identify new damage.
  • Customers report receiving substantial bills for tiny imperfections, such as small dents or scuffs, often just minutes after returning their vehicles.
  • Specific cases include Kelly Rogers being charged for a 'dent' she thought was a shadow, and another customer facing a $440 bill for a one-inch scuff.
  • Despite customer complaints and plans to expand the system to over 100 US airports, Hertz maintains the technology ensures customers are not charged for pre-existing damage.
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[–] [email protected] 0 points 1 day ago

Ah right. I didn't register that they are calling it AI.
Maybe just an image pattern recognition tool made with ML for the damage.