this post was submitted on 11 Jul 2025
64 points (100.0% liked)

Tech

1528 readers
38 users here now

A community for high quality news and discussion around technological advancements and changes

Things that fit:

Things that don't fit

Community Wiki

founded 1 year ago
MODERATORS
[email protected]
64
New AI tool picks up every scratch on your car rental – and its freaking people out (www.independent.co.uk)
submitted 5 days ago by [email protected] to c/[email protected]
7 comments fedilink hide all child comments
 
  • Car hire companies are deploying new AI-powered scanning systems to detect even minor vehicle damage, sparking customer outrage over unexpected charges.
  • Hertz, a prominent car rental firm, is using UVeye's automated technology at several US airports, which compares high-resolution images taken at pickup and return to identify new damage.
  • Customers report receiving substantial bills for tiny imperfections, such as small dents or scuffs, often just minutes after returning their vehicles.
  • Specific cases include Kelly Rogers being charged for a 'dent' she thought was a shadow, and another customer facing a $440 bill for a one-inch scuff.
  • Despite customer complaints and plans to expand the system to over 100 US airports, Hertz maintains the technology ensures customers are not charged for pre-existing damage.
you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 5 points 4 days ago (1 children)

I was on the dev side of car auction software. Our auctions were starting to deploy these to create vehicle condition reports. Since COVID, a lot of sales are now made online with no chance to physically inspect the vehicle. These scans protect both the buyer and the dealer missing something. Pretty slick!

CAVEAT: Can't say if it was the same exact system and in any case nobody was calling it AI.

[–] [email protected] 0 points 1 day ago

Ah right. I didn't register that they are calling it AI.
Maybe just an image pattern recognition tool made with ML for the damage.