We are contacting you regarding a past Prime Video purchase(s). The below content is no longer playable on Prime Video.
In an effort to compensate you for the inconvenience, we have applied a £5.99 Amazon Gift Card to your account. The Gift Card amount is equal to the amount you paid for the Prime Video purchase(s). To apologize for the inconvenience, we've also added an Amazon Gift Certificate of £5 to your account. Your Gift Card balance will be automatically applied to your next eligible order. You can view your balance and usage history in Your Account here:
Companies issuing refunds in the form of gift cards is just straight-up insulting
And it may be illegal in some states to not offer the customer an actual refund.
Wait a minute, the US doesn't have a blanket consumer law federally?
This sounds like a pain.
Federally this is against Australian Consumer Law. Didn't offer the service you paid for? Better believe that's a refund.
Our government is trash, you see.
And is that amount of money enough to replace the item that’s been taken away? Like if the DVD were widely available at the same price at the time of the digital purchase, but you got the Amazon “purchase” instead (for convenience?) then what are the odds that you can still get the DVD for that price today?