this post was submitted on 20 Jan 2024
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I don’t even mind the concept of a ghost kitchen, if you don’t want to manage a front of house, fuck it, do pickup and delivery only like so many pizza places do, or run a delivery only brand on top of your existing brick and mortar to avoid contaminating expectations between the two, that’s fine, but just like everything else it gets labor exploited to benefit the owner class by running a dozen “restaurants” out of the same kitchen
Online ordering needs a wait time system if the kitchen is too busy, just like waiting for a table. People can order elsewhere if the wait is too long, just like in-person.
Oh yeah I don’t mind the concept, I mind this company specifically, it’s pretty clear their whole schpiel is to take some celebrity name and slap it on some shitty food to drive up clout based sales