this post was submitted on 23 Jul 2023
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In a response to a post from the AntiDRM Twitter account, Ubisoft Support has clarified that users who don’t sign in to their account can potentially lose access to Ubisoft games they’ve purchased. The initial post from AntiDRM featured a snippet of an e-mail sent to a user from Ubisoft notifying them that their account had been temporarily suspended due to inactivity and warning that it would be closed permanently in 30 days. Responding to the ominous e-mail, the Ubisoft Support Twitter account stated “We certainly do not want you to lose access to your games or account” and noted that account closure could be avoided by signing in to the account again.

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[–] [email protected] 81 points 2 years ago* (last edited 2 years ago) (20 children)

Unless they also refund the price paid for the game, this is theft (or fraud), and should be punished as such.

[–] [email protected] 16 points 2 years ago (10 children)

It's not. You don't own the game you lease it with the clause that the storefront can ban/delete/deactivate your account for any reason. This is true for Steam, GOG, Itch, Epic, EA, Microsoft, etc.

[–] [email protected] 16 points 2 years ago* (last edited 2 years ago) (5 children)

with the clause that the storefront can ban/delete/deactivate your account for any reason.

I think you're speculating in order to make excuses for a corporation. Show us the clause that applies in this case, and I will retract my statement.

Edit:

It's disappointing that several people replied to me with walls of text to lecture about things that were not disputed, and in some cases not even relevant. We know online game stores typically license them rather than selling them, folks, and Valve's license terms are not Ubisoft's terms. Kindly read before replying next time.

One person actually brought an Ubisoft inactivity clause to the table. (Thanks, @[email protected]) Interestingly, that clause seems to be present only in the terms of service for certain regions. A quick search doesn't find it in either the Canada or United States versions, for example. I wonder if that's due to better consumer protection laws in some jurisdictions than others.

So depending on which regional ToS the gamer(s) in question agreed to, Ubisoft accepting money and then revoking access might or might not have been fraudulent behavior.

More importantly, it's ethically wrong, and no amount of legal maneuvering will change that. Screw Ubisoft.

[–] [email protected] 3 points 2 years ago (1 children)

https://store.steampowered.com/subscriber_agreement/#10

Read 10.C. Valve can do it any time.

Most likely other storefronts have similar clauses

[–] [email protected] 1 points 2 years ago* (last edited 2 years ago)

10 doesn't have a c. 9 is about account termination and has a c but there's no mention of account deletion due to inactivity. "[if] Valve ceases providing such Subscriptions to similarly situated Subscribers generally" can be interpreted as encompassing subscribers that have been inactive, but it sounds more about when a game's servers shut down or valve stops distributing it in a region and all players lose access.

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