this post was submitted on 21 May 2024
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This argument is such bullshit. As if Microsoft doesn't know there exist jobs that are entirely "the boring bits".
live customer service over the phone will disappear but that’s about it
That is very true, especially when it comes to any administrative task. However I'd argue that these jobs are less likely to be replaced, as these jobs are born out of a system that is favoring bureaucracy for the sake of bureaucracy over efficiency. Challenging that system would result in a shift in the power dynamics, often towards subordinates, which, of course, wouldn't really be accepted by leading positions.