this post was submitted on 04 Apr 2024
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Mildly Infuriating

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Waiting for 30 minutes to access the Web site of the Road Safety Authority, the Irish equivalent of the DMV. Too bad they don't have physical offices where I could queue personally...

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[–] [email protected] 312 points 1 year ago (1 children)

lol. They have actually created the same experience online as in person dmv.

10/10. Their IT department is genius

[–] [email protected] 111 points 1 year ago (1 children)

It's actually a bit better because you can be doing other stuff rather than wait in a line in a physical DMV.

[–] [email protected] 85 points 1 year ago (4 children)

yeah that's a pretty big oversight tbh. they should make the website play "hold" music and add some "timeout" popups you have to keep clicking

[–] [email protected] 17 points 1 year ago (1 children)

Sounds like the unemployment insurance website here in Florida. I had to use it during covid and it was one of the singularly worst experiences of my life.

[–] [email protected] 25 points 1 year ago (2 children)

That's the goal. Make government not work, then complain it doesn't work, let's either get rid of the whole thing or let some big strong man "fix" everything.

[–] [email protected] 12 points 1 year ago

let some big strong man “fix” everything.

[–] [email protected] 12 points 1 year ago

Or privatize it using a friend's company.

[–] [email protected] 10 points 1 year ago (2 children)

You’re giving me flashbacks to the online training my work makes me do every year.

I almost failed the first of 7 courses because I made the mistake of trying to do actual work while listening to the training, and didn’t realize there was a 5 minute timer for inactivity on the video player. And no, there was no additional time provided to complete the training. It was mandatory but essentially had to be done on your own time.

[–] [email protected] 12 points 1 year ago* (last edited 2 weeks ago)

deleted by creator

[–] [email protected] 1 points 1 year ago

It was mandatory but essentially had to be done on your own time.

Fuck that, training and any kind of policy testing should absolutely be on company time. I always throw shit like that in a general/admin bucket in my time card.

You make me do it, you pay me to do it.

[–] [email protected] 6 points 1 year ago

Stop giving them ideas!

[–] [email protected] 5 points 1 year ago

The DMV and other government phone systems nutshell

[–] [email protected] 86 points 1 year ago (2 children)

That's just crazy. I think they need to increase their server budget.

[–] [email protected] 90 points 1 year ago* (last edited 1 year ago) (1 children)

I bet the constraint here isn't what's serving the website but either an external dependency that they don't have control over so that can't scale or a relational database that they didn't have the budget or expertise to scale

Edit: or just that humans have to actually look at it and you're waiting to talk to one

My local government does it all async to avoid that issue

[–] [email protected] 5 points 1 year ago

If it were the US, I'd guess the constraint was political meddling by somebody who wants everyone to hate the agency so they have an excuse to privatize it, but I don't know if Ireland has that kind of problem.

[–] [email protected] 17 points 1 year ago

Nah I'm sure the Raspberry Pi sitting in a manager's desk drawer is a totally sufficient server. His nephew that's "good at the computers" even said so!

[–] [email protected] 62 points 1 year ago (3 children)

Why pay for more servers when you can tell your users to queue?

[–] [email protected] 10 points 1 year ago

Load Balancers everywhere named Samwise: “You mean we don’t have to share the load?”

[–] [email protected] 7 points 1 year ago* (last edited 1 year ago)

Better than the system being used by the department of human services in Australia. If the servers and service centres are overloaded, you basically just get told "tough shit, try again later, hope you're not desperately trying to get out of a DV situation or protect an elder from abuse, cause we're not paying for more servers"

At least with a digital queue system there's a sliver of hope that you might get through.

[–] [email protected] 44 points 1 year ago (1 children)
[–] [email protected] 29 points 1 year ago (2 children)

This is what concert ticket selling sites do for highly anticipated events.

[–] [email protected] 8 points 1 year ago (1 children)

Somehow I don't think the DMV (or equivalent) would receive the same amount of traffic.

[–] [email protected] 9 points 1 year ago

Maybe there are "peak seasons" where everyone rushes onto the server to get something done hours before a national deadline or something? No appreciable traffic 50 weeks of the year year, but total chaos in the remaining two. Not an uncommon thing for certain offices and agencies.

[–] [email protected] 5 points 1 year ago

The bad ones...

[–] [email protected] 27 points 1 year ago

Brought to you by the same people as the pre-recorded webinar. Book your virtual seats now!

[–] [email protected] 22 points 1 year ago

Honestly, it's fine. I'd do just about anything to avoid physically going to the DMV.

[–] [email protected] 16 points 1 year ago

This feels like something you would see at the DMV

[–] [email protected] 11 points 1 year ago* (last edited 1 year ago) (3 children)

That's wild, how do they not have the server budget to show you the website, but do have some to show you a queue signup? Surely those take about the same amount of resources!

[–] [email protected] 12 points 1 year ago (1 children)

Queue sign up might be 3rd party, or it is just less bandwidth as a trade off for the main site.

Even if so, the main website needing to queue people is ridiculous.

[–] [email protected] 14 points 1 year ago

It does seem to be an external site. Likely, the main site running on a CDN or at least outside their actual infrastructure is informed when traffic is high, so they start redirecting to the queue site.

The queue site starts to create a virtual queue of people trying to visit. The main site requests x users at a time depending on load and queue site then redirects to the actual site with some cookie proving you're the valid person.

In this way, the load on their site is minimal.

Having said that, just how much traffic does this road safety site generate to need a queue? Is there something that happens this time of year everyone needs to do?

[–] [email protected] 8 points 1 year ago
  1. Some apps are just written badly and won't scale in a sane way
  2. Queue it is an external service provider which likely use their own server
[–] [email protected] 3 points 1 year ago

What if they don’t have a web server that can connect to their mainframe, and you’re waiting on a DMV employee to become available to actually handle your requests?

[–] [email protected] 9 points 1 year ago

I remember when woodie's implemented this during pandemic when everyone was stuck home and trying to DIY.

[–] [email protected] 7 points 1 year ago

Next: a subscription to jump to the front of the queue.

[–] [email protected] 5 points 1 year ago

you probably have no idea what the other people in line smell like

[–] [email protected] 4 points 1 year ago

Reminds me of the SSA website's operating hours.

[–] [email protected] 3 points 1 year ago

Do we need to talk about the elephant in the room?

[–] [email protected] 3 points 1 year ago (1 children)

I love that you automatically assume that the majority of us are us based. Are we? Anyone know the stats?

[–] [email protected] 9 points 1 year ago

yea let them just name the other 200 countries' authorities which are responsible for transportation documents, i'm outraged that this isn't the case >:(

[–] [email protected] 3 points 1 year ago (2 children)

That's gonna be a hard no from me, dog.

It reminds me of the people who would turn off their websites at night way back when. Probably because their sites were hosted on personal PCs but still...

[–] [email protected] 1 points 1 year ago

I don't remember this but totally makes sense back then.

[–] [email protected] 1 points 1 year ago

Canada's gov website is still like this. The website has open hours. Try doing anything taxes related late at night.

[–] [email protected] 2 points 1 year ago (1 children)

We've been used to having access to websites instantly, but you can't scale forever. Servers have a real impact on the environment. We're already using a significant proportion of the world's electricity on running servers.

[–] [email protected] 7 points 1 year ago

Sure, but that's not what is happening here