this post was submitted on 25 May 2024
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[Resolved!]

I traded my cousin some really expensive RAM that I happened accross for his old desktop, that he put his graphics card into that he swapped from his newer computer. If I plug the desktop into the wall and try to turn it on nothing happens. If I open it up I can see that the where the wire from the power supply plugs into the graphics card there Is a little light on. So clearly some power is getting somewhere...

How do I go about trouble shooting this, and what tools do I need? I assume at minimum a multi meter? Not really sure what to do, it's been decades the last time I built a computer.

Board says "Asrock H110M-HDS"

Edit: Attached a Pic and noticed the light is actually on the graphics card, not motherboard. Added addtl info.

Update: So now all of the sudden the fan spins. I am at a loss as to why it spins now, as I haven't actually really done anything. I ordered a speaker for the mobo, so waiting for that.

Final update: It works! I apparently had either a bad monitor or bad display port cable. But using another monitor with DVI I was able to finally get it to fully boot!

I am not sure what got the fans to eventually work, maybe just a cable was jostled.

I really appreciate all the advice! I definitely know a lot more and feel better equipped to do things with it now.

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[–] [email protected] 14 points 11 months ago (2 children)

Just jumping in here to let you know that most of the people here missed one of the most basic and first steps in pc repair… CLEAR THE CMOS!!!!

There might be a jumper on the mb but the easy way is to remove the battery and try to turn the power on and off a few times.

Replace the battery and the computer should try to POST.

I know it seems crazy but sometimes computers that won’t post had major hardware changes and the bios won’t let power through. Not sure why but clearing the cmos will revert to defaults and get you to the next step of troubleshooting.

Source: 20 years pc repair technician.

[–] [email protected] 5 points 11 months ago

Also 20 plus years. This will fix a ton of boot issues.

[–] [email protected] 4 points 11 months ago

This, I used an old board and it didn't work until I replaced the (button) battery . After that, you can troubleshoot the board adding components one by one and listening to the beeps. There's a code. Left the GPU as last element and use the integrated one always until all is working. If a external GPU doesn't work, it could be not enough power. If memory fails, beeps again, try to find a working one and go from there...

[–] [email protected] 11 points 11 months ago (1 children)

What wattage is the PSU?

You could try taking the GPU out entirely and see if it gets anywhere. If it runs fine without the GPU it's probably wanting way more power than your PSU can provide. I doubt that's the issue for various reasons, but it's a possibility.

[–] [email protected] 9 points 11 months ago

My guess would be the PSU as well. It could be dead, or not plugged in right, or underpowered. Pulling out the GPU is a great idea. At least if it boots that provides some direction.

[–] [email protected] 7 points 11 months ago

There's usually a four prong power connector on the top left corner of the motherboard. I always forget that one, nothing works without it plugged in too.

[–] [email protected] 7 points 11 months ago* (last edited 11 months ago)

Here are the steps I would take. Powering the device on each time it seems logical and see if anything has changed.

-Check the power switch on the power supply. -Make sure the power cable is seated into the power supply. -Listen for any unusual noises when power supply is on -Open the computer and look for any codes or lights on the mobo, Google it -Check RAM is properly seated -Check all of the power cables visible to me from opening the case. 8-pin at the top, 24-pin on the right side, any hard drives/ssds, cable for graphics card -Inspect computer for any hot spots -Unplug video cable from graphics card the into the one on the mobo, this only works with some newish AMD, but most Intel processors are going to have onboard graphics -If nothing comes up and I can’t see any problems, you will have to start taking things out of the computer -Start with removing the graphics card -Check for any sort of damage to the power port and PCIe on the card and the slot Removing the card should allow better visibility of the mobo -Remove the back panel (if you need to) to see if all of the power supply cables are properly seated -Check any cable management in the back or any hard drives/ssd mounted back there

After this, if nothing has changed and I don’t have any more info I would probably take apart completely, check for any kind of damage, put back together and test again with the bare minimum and adding stuff as I go. If you don’t know how to take apart or put a computer together I would follow a guide on YT.

After that you should def have an idea what isn’t working, if everything looks fine it can be the power supply If the power supply seems okay and mobo isn’t showing any kind of lights or code (or signs of life) that is your best candidate

As you add stuff it should give you the best indication and if you are unsure, post another edit

My best guess based on your post is a dead motherboard but going through the steps like you want will avoid having to purchase an expensive thing for no reason

[–] [email protected] 7 points 11 months ago (4 children)

Depending on what cpu it is, you should be able to try it without the gpu. Also Google the mobo and try to find its manual. The manual will tell you things like what you can plug in and where. It'll tell you compatibility crap too. You'll have two spots on the back where you plug in the displayport/hdmi cable for your monitor -- the gpu, and the mobo. Use mobo port and take out the gpu and see if it starts. POST is key. My old gigabyte was a badass and had a led number box so troubleshooting was cake. With other ones, there's gonna be miscellaneous spots with lil lights that'll blink (the manual for the mobo will tell you)

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[–] [email protected] 7 points 11 months ago (1 children)

The power supply connect with the motherboard in more than one place. If "the wire from the power supply plugs into the motherboard" is a thing, that may be your problem.

Unplug anything that is optional (that includes disks and stuff that you have more than 1, like maybe memory sticks) and try to power the computer. If it works, replug stuff one by one.

As BigMikeInAustin said, remove everything and plug it again. I'd add to get a paint brush and clean stuff a bit in between if it's dusty. Make sure to clean plugs and contacts, try not to clean electronic components.

Try to remove the board's battery for a few minutes and turn the computer on again. Some times that's enough.

Also, turn the computer on for a minute or two, turn it off, unplug everything, and touch the surfaces to see if they are hot. Try not to touch any printed circuit board.

[–] [email protected] 5 points 11 months ago

Second unplugging all optional components (RAM is not optional) - and the video card in particular. A card that pulls more power than your power supply can provide could do exactly what you are seeing.

[–] [email protected] 6 points 11 months ago (1 children)

Is the light on the motherboard or inside the metal box for the power supply?

More of the old, old ones would not do anything if any component was not properly seated. So maybe unplug and replug everything?

And if that doesn't work, I would start systematically removing components to see if I could get a different response from the computer.

[–] [email protected] 5 points 11 months ago (1 children)

Sorry, I hadn't had it fully opened on the other side... it's actually the graphics card that has a light. I got tricked when I was looking in from the other side.

[–] [email protected] 2 points 11 months ago (3 children)

That power connector is not supposed to hang loose in the air. Check the handbook for the mainboard to find out where it's supposed to connect to.

[–] [email protected] 3 points 11 months ago (2 children)

The 6-pin connector? That very much looks OK to me. I don't see where it would go.

However there's disconnected 2 pins on the graphics card.

[–] [email protected] 3 points 11 months ago

That gpu looks like it only has 6 pins, not 8, so it could be fine.

[–] [email protected] 3 points 11 months ago (1 children)

It looks to me like that's a 6+2 connector and they only needed the 6-pin so the +2 is just left dangling, which afaik is fine.

[–] [email protected] 3 points 11 months ago (1 children)

I saw 8 solder blobs, but I'm not sure if it's actually an 8 pin anymore.

[–] [email protected] 2 points 11 months ago (1 children)

Oh, yeah, okay, good point. I didn't notice the solder. I'm not sure if it's actually a six pin anymore. I have zero clue how an 8 pin GPU would react to only having 6 pins.

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[–] [email protected] 3 points 11 months ago (1 children)

It's plugged in. I believe those are extra for something else thar he ziptied to the graphics connection. Here are a couple images.

[–] [email protected] 5 points 11 months ago

It's fine. The PCI-e is another one for a graphics card that requires more connectors to be attached.

[–] [email protected] 3 points 11 months ago* (last edited 11 months ago)

Looking at the Asrock product page, there is only an additional 8-pin-connector at the top left, no ~~4~~ 6-pin.

[–] [email protected] 6 points 11 months ago* (last edited 11 months ago) (1 children)

I might be asking a dumb question here, this is the right community for that after all. But have you asked your cousin what might be wrong?

[–] [email protected] 2 points 11 months ago* (last edited 11 months ago) (1 children)

He doesn't live near me, and it supposedly booted before he gave it to me. If I understand correctly, he had a family friend that has a PC repair business assemble the old one, with the old card from his newer computer. Everything seems professionally done with all the fancy zip tie cord management... but I don't know.

It's been a while since I worked on this, so maybe I will text him and see if I can refresh my memory.

[–] [email protected] 5 points 11 months ago (1 children)

So it worked and he gave it to you, and when it arrived at your place it no longer worked? I'd try checking that all the internal cables are connected properly; one of them may have jostled loose in the journey.

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[–] [email protected] 6 points 11 months ago (1 children)

I would test the ram first. Go stick by stick then DIMM slot by DIMM slot.

[–] [email protected] 4 points 11 months ago

Seconded. If the RAM is not compatible or properly placed, the PC won't do anything.

[–] [email protected] 6 points 11 months ago (1 children)

Okay, most absolute basic troubleshoot check: is there an on/off switch on the power supply that might be off?

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[–] [email protected] 6 points 11 months ago* (last edited 11 months ago) (1 children)

I have an asrock motherboard which doesn't like losing power (z97, so a little older than this one). Usually, I have to press the reset and CLRCBTN1 buttons on the motherboard, flip the switch on the PSU, wait 15 minutes, turn the PSU back on, try turning it on using the power button on the motorboard, maybe spam the reset/clrcbtn1 button some more and hope it works. Sometimes I can skip the PSU part, but not often. Think my model motherboard has some manufacturing defect related to the CMOS, because others have reported similar issues.

Edit: Link to thread about the reoccurring problem: https://www.reddit.com/r/buildapc/comments/2jrt1b/psarequest_possible_reoccurring_problem_with_the/

[–] [email protected] 2 points 11 months ago* (last edited 11 months ago)

The outside plate says It's a Foxconn 115XDBP if that provides any information

[–] [email protected] 5 points 11 months ago (6 children)

Are you getting any POST codes?

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[–] [email protected] 4 points 11 months ago (1 children)

Do the fans spin up at all?

[–] [email protected] 4 points 11 months ago (1 children)

No, that's probably what's so alarming. You expect fan noise, but nothing spins.

[–] [email protected] 8 points 11 months ago (1 children)

Make sure the power button is connected to the board. Use the diagram in this PDF to locate it.

[–] [email protected] 3 points 11 months ago* (last edited 11 months ago) (1 children)

I don't see a spot for it on diagram or board. Everything is ziptied together, so it's not easy to trace back right now. The system panel header is plugged in. USB 3_3_4 is plugged. CPU fan connector is plugged.

Chassis Fan connector not plugged. USB 4_5 not plugged. Chassis intrusion and speaker header not plugged. TPM header not plugged.

[–] [email protected] 2 points 11 months ago

Where is says panel 1 is the correct place for the connectors to the front of the case. Two of those pins are for the power button. Make sure the connector that says pwr, both + and -, are connected to the pins on the board that are labeled pwr.

That's just a sanity check to make sure the power button is correctly connected. Something less common could be the power button is broken but we won't go there just yet.

[–] [email protected] 3 points 11 months ago

Have you checked to make sure all the cables are seated? Unplug them and plug them back in.

[–] [email protected] 2 points 11 months ago (1 children)

I do think it's a good idea to do what you did and just try it as is, since there's actually a pretty decent chance that it just works.

However, if it doesn't work, i would check everything as if i'm building the PC from scratch. Are the parts compatible (good old pcpartpicker is here for that), is the PSU sufficient, is everything plugged in the way the manuals say, etc

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