I own a Hase Pino Tour (the "tour" part is important), and it's my daily commuter/cargo hauler. It's ... okay. For the money, I'd buy another Bilenky Viewpoint, and I had a lot of beefs with Bilenky and the whole process of dealing with them.
I'll spare you the stories of why I sold the Bilenky and later bought the Pino. But I have a lot of experience with both and bought both of them new/custom ordered.
In no particular order:
- Custom bike, custom problems: Bilenky are handmade custom bikes and the Pino is a custom production bike. Both have all kinds of persnickety issues, some of which might chap your ass or not.
- Almost everything on the Pino is proprietary: the linked steering adapter, the stoker chain tensioner, the stoker "freewheel" mechanism, the captain cockpit, the stoker seat, even the goddamned handlebars... And most of these components are obviously built to a price point, rather than a quality level. Want something different in your cranks and cockpit? Good fucking luck.
- Hase Pino accessories are mostly overpriced garbage. I have the midship pannier rack and porteur bag. Installing either is a huge pain in the dick. The shop warned me that it would be a terrible experience and that they charge accordingly.
- The porteur bag seems great at first. But then you realize the stoker seat is no longer available unless you completely remove the bag. And it has shit weather resistance.
- The midship pannier rack is beyond stupid. It is supposed to be able to hold two Ortlieb front roller panniers per side. Well, only if you have tiny feet, are willing to bend your panniers, and don't need to get into those panniers. Like ever. It's such a pain to use the rack that I completely changed how my Pino is laid out. I'd rather use my Burley Travoy trailer.
- The Spinner fork is garbage, but in Hase's defense, there is maybe one suspension fork in the size that doesn't completely suck. Still, for as many proprietary parts as are on this $12000 bike, I expect better.
- The stoker seat is narrow, has poor adjustment range, and bad ergonomics. The seat angle is incorrect for every stoker I had. Reclining the stoker back angle interferes with steering. And it's just plain uncomfortable.
- The wheelbase is much too short and the steerer tube location relative to the stoker COG is all wrong. And that's some voodoo, because the Viewpoint steerer is under the stoker's ass, whereas it's in front of the stoker on the Pino. This makes the Pino very twitchy, especially with a stoker that's looking around as the semi-recumbent design intended (!). And despite having too short of a wheelbase, the turning radius is enormous. My Viewpoint had something like 30% more wheelbase yet 50% less turning radius.
- There is a lot of lash in the Pino linked steering. I keep futzing with it, but I can't get the last bit of lash out of it.
- There are so ridiculous, stupid design issues. For example, bottle cage braze-ons? Ha! One set for the captain. On a loaded touring bike! And that's it for the bike. No place for a handlebar bag. No stoker water bottle braze-ons. Sure, this is all mitigable, but come on.
If the Pino were a $4000 bike and not designed by Germans, I'd cut it a lot more slack. But at the price they sell these things, I have a lot of caveats for anyone considering one.