this post was submitted on 12 Jun 2023
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Beehaw Support

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Support and meta community for Beehaw. Ask your questions about the community, technical issues, and other such things here.

A brief FAQ for lurkers and new users can be found here.

Our September 2024 financial update is here.

For a refresher on our philosophy, see also What is Beehaw?, The spirit of the rules, and Beehaw is a Community


This community's icon was made by Aaron Schneider, under the CC-BY-NC-SA 4.0 license.


if you can see this, it's up  

founded 3 years ago
MODERATORS
 

A few quick notes on discussions the administrator team has had, since we've fielded a lot of questions in these particular fields. We're posting this both for transparency and to help us limit the load of having to respond to each of you individually.

  • We would like to become an official nonprofit at some point, but there is a cost associated with this, we are not lawyers, and we might need to change where/how we collect donations to do so.
  • We've upgraded the server approximately 7 times now. We're trying to balance fiscal responsibility with server costs. We are aware that digital ocean isn't the cheapest server and we are trying to be conservative with estimates and give ourselves extra runtime at whatever tier we are on. We're also hoping that the upcoming lemmy version will solve a lot of our CPU-bound issues.

We are aware of the following bugs:

  • the "report created" indicator flashes in the bottom left corner for some users randomly, even non-moderator users
  • sometimes, briefly or without a refresh, the username in the top corner will not be your own; as far as we can tell this is purely cosmetic and is not a security issue
  • sometimes the post you're in changes to another post for no clear reason
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[–] SkepticElliptic@beehaw.org 42 points 2 years ago (4 children)

I know most users here are against monetization, but I think that a simple Shopify storefront with behaw merch would go a long way to help entice more people to make a monitory donation. I would love a beehaw mug, stickers, and maybe even a shirt or a hat.

[–] sarsaparilyptus@beehaw.org 30 points 2 years ago (1 children)

Good monetization: giving people tote bags, pens, t-shirts, stickers, coffee mugs, or window clings "in exchange for a donation" like PBS does.
Bad monetization: selling the ability to downvote posts, selling avatars, selling the ability to have your post stickied, and all the other ways shitty forums sell prestige

[–] Penguincoder@beehaw.org 15 points 2 years ago (1 children)

For only ~~$1/mo~~ $5/vote, I'll give your user the ability to downvote Comments in this thread only. Act now, time is limited!

[–] sarsaparilyptus@beehaw.org 11 points 2 years ago (1 children)

Can I pay you in the self-assessed cash value of my foot pic NFTs?

[–] Powderhorn@beehaw.org 3 points 2 years ago

It's going to be a long wait before the flood of PM_ME_UR_ profiles covers that.

[–] msprout@beehaw.org 11 points 2 years ago (1 children)

I also really do not mind donating via Patreon or Ko-Fi or GoobGab or DinkleCoin or ScrungePay or whatever the hell people use that's ethical now.

[–] Lionir@beehaw.org 15 points 2 years ago* (last edited 2 years ago) (1 children)

We do have an OpenCollective where you can donate and see our expenses: https://opencollective.com/beehaw

[–] SamVimes@beehaw.org 4 points 2 years ago (2 children)

The approximate yearly budget and estimated annual budget are quite different, what are those two numbers representing? Unrelated: I really appreciate what you're making happen here, and I really look forward to being a part of it.

[–] Lionir@beehaw.org 7 points 2 years ago

Good question! I don't quite know but here's what I think.

Estimated Annual Budget is

  1. All active monthly subscriptions. Multiply by 12.
  2. All active yearly subscriptions.
  3. All one-time subscriptions in the past year.
  4. All inactive monthly subscriptions that have contributed in the past year. https://docs.opencollective.com/help/collectives/budget#budget-calculations

Approximate yearly budget is what they we'll spend for the year based on past transactions and trends? Note that this month will definitely be quite a bit more expensive than all previous ones (Probably something like ~500$) so this approximation is most definitely wrong.

[–] alyaza@beehaw.org 2 points 2 years ago

The approximate yearly budget and estimated annual budget are quite different, what are those two numbers representing?

estimated annual we have no control over, i'd note in addition to the other reply, whereas i update approximate yearly with our hosting costs per month x12. we've had to upgrade a bunch this month so it's a "best estimate of what our expenses would normally be" right now, though (and i just updated it to reflect more accurately where we'll probably be when not needing to accommodate the big reddit surge)

[–] ryanlovescooljeans@beehaw.org 6 points 2 years ago

I really like this idea, and I could even something that artists do on SoundCloud where an album costs $5 minimum but you can write in your own price above and beyond that initial $5.

I'd happily pick up a sticker and tack on a donation.

[–] briongloid@aussie.zone 5 points 2 years ago

Merch is a great way to fund, paying a designer to create some graphics could be cost-efficient.

[–] marin@beehaw.org 27 points 2 years ago

Thank you for all the hard work! Hopefully things will eventually slow down and less pressure will be on your shoulders. This community is more relaxed and feels like a casual hang out if anything and it’s definitely a breath of fresh air. I’m glad to be here and I’ll be sticking around for sure

[–] cyberdecker@beehaw.org 18 points 2 years ago (3 children)

Thanks for all the hard work. It's seen and appreciated.

On the existing bugs/issues, are these issues with the Lemmy code in general or with the specific implementation here? Do you all need help triaging or finding root cause of issues? I am a test engineer and might be able to help out with digging into finding problems.

[–] Gaywallet@beehaw.org 13 points 2 years ago (1 children)

We will post in beehaw support when we have specific issues, we did this a few days ago and there's already merge requests to fix it

[–] cyberdecker@beehaw.org 8 points 2 years ago (1 children)

I'll keep a closer eye on things and maybe I can lend a hand for future problems. Glad they are getting addressed!

[–] admin@beehaw.org 10 points 2 years ago

There is, certainly, a memory leak somewhere in the Lemmy software. @Penguincoder@beehaw.org has been trying to identify the precise location(s).

[–] thegiddystitcher@beehaw.org 11 points 2 years ago

They're Lemmy-wide I believe. Have a second account on lemmy.world and I've seen at least the first and third bugs happen there too.

[–] Lionir@beehaw.org 10 points 2 years ago

I'm sure the Lemmy developers would like help triaging and finding root cause of issues! Here's where you can find their repos : https://github.com/LemmyNet/

[–] sky@beehaw.org 17 points 2 years ago

Thank you for all the tireless work. I can't even imagine how slammed all of you must be right now.

[–] beeboopbeep@beehaw.org 16 points 2 years ago (1 children)

I mean I have a 10gbps home connection with 1gbps backup and a server rack! No but really, I came from enterprise architecture and built some massive global pubsub networks (on the tune of 900m users/devices). Be happy to give a hand on the infra side if needed!

[–] Gaywallet@beehaw.org 13 points 2 years ago

if you'd like to chip in please join the discord or matrix- as a general statement we are not looking to have people self host beehaw for us at this point in time

[–] Velociraptor@beehaw.org 13 points 2 years ago

Thanks for all the work you guys are doing. It's really heartening to see someone trying to pick up the pieces with the mindset of not tolerating the intolerant.

[–] MooseGoose@beehaw.org 12 points 2 years ago* (last edited 2 years ago) (1 children)

Seems like a lot of instances are being hit hard today. The mod (Ruud) at lemmy.world has been posting about his server upgrades as well. Here's his latest update: https://lemmy.world/comment/102234

[–] LoamImprovement@beehaw.org 7 points 2 years ago (1 children)

Not surprising, given that today's the day five thousand subreddits go dark. People have to get their internet fix somewhere.

[–] Lionir@beehaw.org 7 points 2 years ago

Currently at 7742! (according to https://reddark.untone.uk/)

[–] ghostalmedia@beehaw.org 10 points 2 years ago

Thanks for trying to figure this out. I can’t imagine home much time this is requiring of you, and bet this isn’t what you thought you’d be doing in June.

[–] ResidualBit@beehaw.org 10 points 2 years ago

Thanks for all of the work and for the regular, transparent communication!

[–] nlm@beehaw.org 10 points 2 years ago

Appreciate the transparency and hard work! It's impressive really with the massive influx this place is experiencing.

[–] surrendertogravity@beehaw.org 9 points 2 years ago

Appreciate all the work you do in keeping this instance running! I haven't donated yet, but plan to do so in July, in the hopes that operating costs settle out after the the final impact of 3rd party app closure on the 30th.

[–] EthicalAI@beehaw.org 7 points 2 years ago (1 children)

So if we are a non profit coop, can we get paid for code contributions and moderation via the donation pool?

[–] Gaywallet@beehaw.org 15 points 2 years ago (1 children)

I'm 100% for paying people who deserve it but we do not have policies around this and we are not incorporated nonprofit yet

[–] EthicalAI@beehaw.org 7 points 2 years ago (1 children)

I think that would be the most awesome thing. Have you looked at social.coop for support?

[–] Gaywallet@beehaw.org 7 points 2 years ago

not yet, but we'll definitely be reaching out to the community around these sorts of things when we're ready

[–] Gur814@beehaw.org 7 points 2 years ago (1 children)

Thanks for all the hard work. I just sent $10 your way to help support this project.

[–] misguidedfunk@beehaw.org 3 points 2 years ago (1 children)
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[–] ultraHQ@beehaw.org 7 points 2 years ago (2 children)

What are the current specs of the server y'all are using ?

[–] luckless@beehaw.org 12 points 2 years ago (1 children)

Beehaw.org is run off Digital Ocean, they currently have 16 vCPUs and 32 gigs of ram. They plan on hopefully scaling back down once the whole reddit migration situation has calmed down.

[–] marx2k@beehaw.org 2 points 2 years ago* (last edited 2 years ago) (2 children)

That actually sounds pretty cheap. Unless digital ocean is way way way more expensive than aws?

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[–] Penguincoder@beehaw.org 2 points 2 years ago (1 children)

Depends. Who wants to know and why...

I think we got it on an rpi. Thanks for the donations, we managed to buy two of them.

[–] ultraHQ@beehaw.org 3 points 2 years ago* (last edited 2 years ago)

Lol, because I'll be spinning up an instance this coming weekend with some QoL changes that I'd like to see, but don't think would be merged in (route schema for posts as i dont like {url/post/{post_id}

[–] Puttybrain@beehaw.org 7 points 2 years ago (1 children)

Not to throw an unwanted suggestion but would an OVHCloud eco server work for this?

I'm not an expert in any way but I've had no issues with my instance and it was a lot cheaper than anything else I could find.

[–] Gaywallet@beehaw.org 10 points 2 years ago (1 children)

We are busy investigating alternatives, thank you for your input

[–] mizmoose@beehaw.org 6 points 2 years ago

Sorry I am a busybody. For what it's worth: Pair. I am an ex-sysadmin and I know a mess of people who worked for Pair and say good things about them. Their physical and customer service is excellent. I've had/have multiple accounts with them, some for 501c3 orgs, and never had any major problems with them. (Nothing is perfect.)

[–] LemmyAtem@beehaw.org 6 points 2 years ago* (last edited 2 years ago)

I set up a recurring donation today, it's small but I hope it helps. I'm so glad I found this place, thanks for having me. You guys are amazing, the world is better for having people like you in it!

[–] marco@beehaw.org 5 points 2 years ago* (last edited 2 years ago) (1 children)

Are you talking about a US 501(c)(3) kind of non-profit?

[–] alyaza@beehaw.org 9 points 2 years ago

most likely (we also want to be a co-op i think, which may or may not be possible with that designation)? but we're not experts on any of this and it's such a far-in-the-future question relative to all the stuff we have going on now so it's tough to even answer that definitively.

[–] SomeGuyNamedPaul@beehaw.org 4 points 2 years ago

Goofy question 'cuz I'm new here, but I noticed the LemmyNet GitHub has a dockerfile showing the backend is compiled against musl. Is there still an enormous performance difference between modern glibc malloc and musl? I get it, there's fun in cramming image sizes down as much as possible, but in my experience the advantages of musl disintegrate pretty quickly once you get past the "interesting toy" stage of things.

I don't know how evolved your ops platform is at this point but if you can canary in some glibc built pods/containers you might find an appreciable difference.

[–] wildeaboutoskar@beehaw.org 2 points 2 years ago (1 children)

Thanks for what you're doing, we appreciate it.

Incidentally, do you know why I would get a 'language not allowed' error when replying to a post that has no swearing/nsfw language?

I'm thinking it must be an error because there wasn't anything remotely offensive in there.

Couldn't see how to message a mod so apologies

[–] Gaywallet@beehaw.org 2 points 2 years ago (1 children)

There's a select language button on the post. It's still buggy but it allows you to filter out posts that are in other languages. Sometimes it'll default to undefined or not let you post because it's not selected

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