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Can't turn off auto renewal (slrpnk.net)

submitted 3 months ago* (last edited 3 months ago) by [email protected] to c/[email protected]

7 comments fedilink hide all child comments

I've been meaning to cancel online for two years. Went on the web site tonight and spent 30 minutes trying to turn this off. The cancel link takes me to a page with two sections, one where I can apparently buy vouchers (whatever they are) and the other just says I have a subscription. No option to turn off auto renewal. Talk about dark patterns. Any suggestions?

Edit: OK, whew. Took me two hours but I finally got it. Had to do it on the eShop on the Switch, which I didn't want to do because I knew I'd have to put in my new WiFi password and then run updates before it'd let me do anything.

This was not a good experience. Very hostile.

Thanks to all who tried to help. ✌️

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[–] [email protected] 3 points 3 months ago* (last edited 3 months ago) (1 children)

I am primary on family group.

And I'm logged in with the correct account.

Logged in as my wife on her phone and the screen looks the same.

We are the only two accounts in the family group.

edit: Also on hers in the Subscription section it says No Active Membership and there's no cancel link.

[–] [email protected] 1 points 3 months ago (1 children)

Ah, that's definitely odd. Hoped it would be similar.

[–] [email protected] 3 points 3 months ago (1 children)

Ty for trying. I felt supported haha. I updated post. Finally got it on the Switch itself.

[–] [email protected] 3 points 3 months ago

Glad to hear!