this post was submitted on 24 Jan 2025
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It is not normal to speak to a real person at Google, no
Yeah, that should've been the real red flag.
I have talked to a real person at google a number of times in the past related to pixel support, as well as a few other topics. But it was YEARS ago. Just like every other company, it has gotten harder and harder to speak to a real person.
A few years ago (2018?) I was on Amazon looking for shoes or something, and I used their feedback from to complain that even if I selected my size, it would show me items out of stock in that size. And someone actually called me! It was wild!
Granted, she was clearly working at an overseas contract call center because the call quality and her English were both terrible, so she couldn't understand was I was talking about, and I didn't actually care that much to push the issue.
One time they had phone tech support for Google music many years ago and it was surreal to talk to someone at Google