this post was submitted on 05 Jan 2024
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Technology

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[–] [email protected] 44 points 1 year ago (2 children)

I have resolved to never again buy "points" of any kind, whether on an app or a game or a themepark or anything else. Either let me spend real money or I am going to assume it is a scam.

[–] [email protected] 17 points 1 year ago

You don't like buying 5% more points than you need for any purchase?

[–] [email protected] 15 points 1 year ago (1 children)

It's only really a problem when you can't buy the exact amount of points you need to make a purchase (which granted is most of the time). There's legitimate reasons for using a "points" middle-man, though - for example, in a game where you can earn premium currency while playing, but also buy it; if you were making purchases directly, rather than buying the points you need, you wouldn't be able to buy something using both earned and purchased currency; it'd be all or nothing.

This is definitely a very small minority, though, and 99 times out of 100, I agree with you, it's a scam.

[–] [email protected] 5 points 1 year ago (1 children)

Except even then, they could just list both the real money cost and the in-game points cost. There’s no need for the points to be tied to the real money at all.

[–] [email protected] 6 points 1 year ago (1 children)

What if I want to buy something that costs 1000 points, which equates to $10, and I have 300 points in-game? I want to use those 300 points, but I want to cover the rest with $7 of real money. If they only list two costs - $10 or 1000 points - I can't do that, but if they let me buy 700 points for $7, I can do it.

[–] [email protected] 3 points 1 year ago

They could just list both the full price and the price - the ammount of points you have in dollars.

[–] [email protected] 20 points 1 year ago (2 children)

While the news is interesting, it is not about technology at all. Just because Starbucks has an app does not make this technology related news.

[–] [email protected] 15 points 1 year ago

The source is Android Authority and it appears to be referencing dark patterns in mobile apps

[–] [email protected] 4 points 1 year ago

It’s about the intersection of their app, their rewards systems and the dark patterns in the whole system that lead to them accruing a lot of money that they don’t really deserve. That’s pretty much a tech story.

[–] blender2142 17 points 1 year ago (3 children)

So the lawsuit is about them declaring unspent gift cards as profit in their financial report? Way less shady than what the title suggests...

[–] [email protected] 9 points 1 year ago (2 children)

So it's not a lawsuit (yet), it's a complaint to the state attorney general of Washington accusing Starbucks of unfriendly consumer practices related to their gift cards, in part because they can recognize unspent gift cards as revenue, and also because it's instant cashflow for them even if the accounting revenue lags behind. The need to come up with a calculation for how much deferred revenue to recognize can be abused by execs to nudge the revenue higher (and with no additional costs associated with it, profit as well) and thereby improve stock price and trigger bonuses and whatnot.

The actual complaint reads as a bit of pearl-clutching ("involuntary subscription" because customers don't want to leave a balance OR talk to a real human at their local Starbucks!) , but on a the "death by a thousand cuts" model, yeah, I suppose Starbucks is being kinda dickish. The app doesn't give you as many rewards if you pay with CC, buries the other payment options a couple of layers deep in a menu, doesn't let you reload gift cards in increments equal to a purchase, doesn't let you split payment methods, and sets a high default reload so (on iOS at least) it isn't immediately visible that you even could scroll up to reload in smaller amounts.

It's sort of garden variety asshole app design meant to soft-lock customers in, but it's not really fraud in any meaningful way if someone is motivated. You add money, you get bitter overpriced coffee that your partner really likes for some reason. I prefer CHEAP, ACIDIC coffee because I did the pourover too fast on mediocre store-bought grounds that are too fine, LOL. Still, maybe worth a public scolding or some fines to get them to modify it so people can save a few bucks without diving into the finer nuances of their coffee app.

[–] [email protected] 4 points 1 year ago (1 children)

I prefer CHEAP, ACIDIC coffee because I did the pourover too fast on mediocre store-bought grounds that are too fine, LOL.

😄. Get yourself a decent burr grinder, a French press, and some Aldi oat milk (if you don't want black) and you can make as good a cup of coffee as you can get at the best coffee shops.

[–] [email protected] 1 points 1 year ago

I normally use that same coffee in an Ikea French Press and while I won't say it's gourmet, it meets my needs for "not particularly bitter caffeine juice". Honestly, I slowed it down the next time I did a single cup pourover and that took most of the battery acid notes out of it.

I don't have a particularly sophisticated palate and still want some sugar and milk in there; I just don't like Starbucks very much and hate paying a premium for a product that I like less than my homemade half-assery. :-)

[–] [email protected] 3 points 1 year ago

Honestly, this is exactly what I thought the complaint was going to be when I saw the headline and it's getting me thinking. Does Starbucks allow split payments between two methods. If not, that's the solution to this problem is require them to.

I end up having a bunch of gift cards to Starbucks through the year because my father in law knows I like coffee so he gets me Starbucks gift cards, not because I love Starbucks but because he can get them on Amazon. I'll have to try this out next time I'm nearing the bottom.

I will say, the stars that build up over the course of my gift card draining more than pays for the dollar or change at the end with free drinks. So it's never really bothered me that much, but now I'm curious.

[–] [email protected] 1 points 1 year ago* (last edited 1 year ago)

No, it's not. The complaint is linked in the article, here is the first sentence:

For several years, Starbucks has subsidized its operations with significant customer cash inflows generated at least in part by using unfair and deceptive practices to manipulate its 33-million rewards program members into paying in advance for their purchase.

It goes on to describe dark patterns manipulating consumers into spending more than they would otherwise. You are describing one of the motivations for Starbucks to do so.

[–] [email protected] 7 points 1 year ago (3 children)

This tracks. I get Starbucks giftcards (as gifts, not for myself) and typically load them into the app so I can order ahead and spend less time waiting at the store. It pisses me off to no end that when I get to the last dollar or two, I can't use it without reloading like $20 onto the app. I refuse to do that and lose the money.

[–] [email protected] 5 points 1 year ago

I've never had a Starbucks gift card or used the app, but in the article they say that in store you can do a split payment using up either gift card or app balance, and pay the remainder cash. Is that something you've tried?

[–] [email protected] 2 points 1 year ago (1 children)

Starbucks disputed the allegations and told Fortune that customers can pay for their orders with whatever balance is left on their app or gift card and pay the remaining amount in cash at the store, thus reaching a zero balance.

So, this is not true? What's the actual truth to this functionality?

[–] [email protected] 1 points 1 year ago

The truth is that a lot of loyal customers are boycotting Starbucks right now over unionization and their stance on Palestine. So Starbucks is trying to bring them back physically into the stores and are using the balance on their cards as leverage. Starbucks has already uncharacteristically been running several promotions to get people back to their stores, with the red cup and the Stanley thing.

If Starbucks has to return the customers' unused balance without bringing them into the stores, then they may have lost those customers for good.

[–] [email protected] 1 points 1 year ago

I regularly get them from family, its annoying for this reason. But its better just use the remainders as a few bucks off a regular purchase (that id make anyway).

[–] [email protected] 3 points 1 year ago (1 children)

I stopped drinking Starbucks 12 years ago and I rarely drink coffee. I might get a few of those hot gas station French vanilla coffees in the winter but that's about it.

[–] [email protected] 1 points 1 year ago (2 children)

French vanilla coffees?

Like in France, the country that invented the espresso?

😭

Jk, you do your stuff ofc 😊

[–] [email protected] 2 points 1 year ago

Wait till we tell you about our crescent rolls.

[–] [email protected] 1 points 1 year ago

French Vanilla has hazlenut flavour mixed in IIRC

[–] [email protected] 1 points 1 year ago

I don't understand why people would even do this.

Buy points for... what reason exactly?