So it was resolved instore to their even better benefit, AND the person still went and posted a false story to shame and blame them?
People are fucking weird.
this post was submitted on 19 Jan 2024
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Even if it was a one-time glitch that was resolved in-store, it implies that the prices shown on-screen aren’t necessarily the same prices used internally to compute the total.
That could merit a heads-up post for people to double-check their totals, though not the suggestion of anything more nefarious.
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That's still a major software bug. What a POS.
It is indeed a Point of Sale, albeit a shitty one
Not major if it only impacts the price shown on the itemized price screen of clearance mangos in one store and the total price charged is correct.
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“We’ve looked into this transaction and can confirm that the total of $17.90 was correct, however the mango price of 80 cents each that appeared on the screen was incorrect due to a technical error — they were on clearance for $1.90 each,” the Woolworths spokesperson told 7NEWS.com.au.
“We understand why this customer was concerned and we apologise for the confusion caused. Our team resolved this with the customer in-store, providing the mangoes free of charge.
Seems pretty straightforward and had a good resolution.
But, what kind of software do they have that uses one price source for the unit pricing display and another source for calculating the total? It seems that it is destined to create more problems like this one.
POS software is right up there with vehicle infotainment systems when it comes to reliability and usability. They get the dregs of the programming world because decent coders have a way better selection of companies to work for.
Even when they get decent coders for the base code, feature creep eventually wrecks the system. I know someone who helped write the POS system used in Disney parks, and according to them the system they originally built didn't suck nearly as much as the system I used as a cast member, and it's the hastily tacked on bullshit (causing the initial competent team to quit) that ultimately broke it. That said, I do realize that most people will not admit to shipping shoddy code in the first place.
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IDK, that seems like a really reasonable question tbh.
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Seems pretty straightforward and had a good resolution.
Well, except for when the Redditor went home and spread ~~lies~~ technically factual statements presented in a misleading manner and omitting key details with the apparent goal of damaging the reputation of the store despite being treated with kindness and fairness by the manager.
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7news is like that for ya. Lots of petty drama news.
Drama seeker article on drama seeker redditor
What a garbage article. I assume this is a bit reporting, otherwise please don't post crap like this from bad news sources.
This is just how it works in the US and Canada, though.
$1.50 scanned.
Your total is $1.65.
Would you like to make a donation to a children's charity?
- $1
- $2
- $5
- (other)
Please select a tip percentage:
- 18%
- 20%
- 25%
- 100%
- (other)
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Tempest in a teapot.
Did they call someone over when they saw the discrepancy? Because, you know, mistakes happen.
I frequently have something not scan, or not come up right. There's a button for help, there's always someone right there anyway, hell, had a clerk walk up and help when he noticed I hit the wrong button. They pay attention.
"I was annoyed"... That a system misreported something? If I was annoyed every time that happened I'd never not be annoyed.
What's with this sudden "self checkout rage bait" this week? Who's pushing what agenda?
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Ignoring the price discount on the mangos, the answer here is sales tax, right? Because otherwise it would be $15.70. It's a bad design that tax amounts don't show up on the itemized screen (but probably on the final screen after that).
Tell me if anyone knows for sure, otherwise I'm going to assume that's the issue...
EDIT: Thank you folks, asked and answered! Then, I'm back to being very confused...
Only the US adds sales tax after the original price, everywhere else it's included in the price on the shelf.
Not just the US, Canada is like this too.
Unfortunately. Should be all-in price.
Itemized prices should already include tax.
Total will also include tax.
But receipts will outline how much of the total was tax.
Source: am Australian
Doesn't Australia include the tax in the listed price of the item instead of adding it at the end?
Yes it does
Every country except the US and Canada does this
Does Australia charge tax on groceries?
Depends on what it is.
But most raw food is tax free
The last 4 scanned items listed on screen but “5” items scanned. I’d dare say the fifth items that isn’t shown on screen accounts for the difference?
According to the article the mangos were on sale for a higher price than what showed up on the screen, it totaled them correct but there was a mistake with it saying .80 cents per mango. They gave them the mangos for free apparently and apologized. Same thing would have happened whether or not it was a self checkout or a person, the item was entered incorrectly into the system.
Always verify what you are buying.
There's 2 mangoes.
We are living in the future!
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