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I just discovered that while the ServiceNow APIs return all times in UTC, they use the user's default time for all times passed in as a parameter.
So if your account is set up in PDT and you say "give me this item that I just created", it will say "here your item, this was created at 17:00".
But if you say, "cool let me see all items created in the last hour, so anything greater than 16:00", then it will respond "got nothing for ya, chief."
Not too late to abolish.
I identify as a time radical. We should switch the entire world onto GMT; +/- not a goddamn thing. Is it perfect? I think so, but all those people who might be confused will probably find it a lot less confusing than trying to make sense of the difference between timezones.