189
HP exec says quiet part out loud when it comes to locking in print customers
(www.theregister.com)
this post was submitted on 05 Dec 2023
189 points (98.0% liked)
Technology
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Fuck HP. Everything they sell is low quality trash, from printers to laptops to servers.
Friends don’t let friends buy HP.
TLDR:
"We absolutely see when you move a customer from that pure transactional model ... whether it's Instant Ink, plus adding on that paper, we sort of see a 20 percent uplift on the value of that customer because you're locking that person, committing to a longer-term relationship."
Instant Ink is a subscription in which ink or toner cartridges are dispatched when needed, with customers paying for plans that start at $0.99 and run to $25.99 per month.
That's why I use a B&W Lazer printer, and have dedicated prosumer Canon photo printer for the few times I need color prints.
https://bdsmovement.net/boycott-hp
There are always better alternatives out there than this trash.
I know there are a lot of people that will advocate for Brother printers and I didn't used to do this, but I bought one, don't use it for months at a time, and it just sits there ready, working perfectly when I need it to.
It's shocking actually. All the Canon and HP printers I've ever owned would stop connecting to WiFi, stop responding, run out of ink after 10 prints, or end up with low-quality prints.
The brother just sits there, ready to work, month after month.
I believe that the grounds for boycotting HP should not be linked to its association with Israel in any manner.
The legitimate reasons for boycotting HP lie in its substandard customer treatment and the gradual decline in the quality of its products and services.
When individuals boycott companies due to their ties with Israel, it only intensifies my inclination to support those companies.
We should focus on HP's bad technology, not politics. Bringing politics in just confuses the main issue.
When individuals boycott companies due to their ties with Israel, it only intensifies my inclination to support those companies.
Why?
I believe in evaluating a tech company based on its technological merits and customer service quality, rather than its political connections or decisions.
However, if the boycott shifts to a political basis, specifically regarding Israel, it aligns the act of boycotting HP with the stance of supporting Hamas/Palestine, a viewpoint that is definitely not universally accepted. This politicization could render the boycott ineffective, as it then appeals only to those opposing Israel, not those focused on HP's technological and service shortcomings.
Boycotting on technological or political ground is the same. It's all morality based.
You can say that HP handling of customer service or technological choices are not moral and thus grant a boycott. Some people might think that their political decisions are not moral.
I don't think you can evaluate a tech company only on its technology. For example NSO Group wrote Pegasus which is a good working spying software. Is their tech doing its job? Yes. Did they sell it to dictatorships enabling the wrongful emprisonment of many people? Seems like it.
Your message pivots on the notion that supporting Israel is inherently wrong, which introduces a bias, making your argument logically flawed.
I can criticize HP for its poor technological performance while maintaining my support for Israel.
Consider NSO Group: by your logic, it's a technologically advanced company with questionable ethics. I find this logical because, although I'm intrigued by the technology behind Pegasus and recognize its technical excellence, I disagree with how its spyware is used. This distinction between technological skill and ethical standing is vital.
Regarding HP, according to your logic, it is deficient both technologically and ethically. Thus, it's justifiable to criticize it on technological grounds, moral grounds, or both. But for what concerns me, my support for Israel does not factor into my view of HP, as I would only consider boycotting HP for its poor products and services.
If any boycott against HP is generalized as an anti-Israel stance, then HP will continue unaffected, and no boycott will succeed. Hence, it's vital to boycott HP for its actual failings, not because of a political agenda pushed by a few, which could sabotage the effectiveness of the boycott.
The problem is that there really isn't a line between business and politics. HPs support for Isreal or anything other political issue is not based on the issue itself but on how it impacts their bottom line. They did the math and determined that supporting Israel earned them better relationships with suppliers, politicians and important (i.e. large business customers). This gives them political capital that they use to limit oversight and regulations that would weaken their competitive position. Then they can continue being shitheads to their customers.
I never said supporting Israel is wrong. I just wanted to respond to your sentence saying that tech company should not be evaluated on their politics. I do not believe this, I think tech company should absolutely be evaluated on their political decisions. Like it has been the case with NSO Group.
So anyone who is against Israel is supporting Hamas? Holy generalization, Batman!
Do you see apartheid and genocide as political issues?
Epson Ecotank FTW
What’s the catch? Isn’t it a non replaceable messy ink diaper in the bottom of the printer?
You refill the tank with bottles of ink. I haven't yet had to buy more bottles after two years. They are inexpensive.
I picked up a refurbished Xerox b&w laser printer 5 years ago. It never gives me problems, and the toner lasts forever. One of the best tech purchases I’ve ever made.
My 1996 Lexmark BW compact laser printer just died.
1996...nearly 30 years.
I can probably fix it, just keeps saying paper jam. When I'm bored I'll open it up.
Oh, and it's a centronix connector, ha!
My guess some paper got jammed. You have to unjam it.
Hahahahaha
Dang, yer a smart one, thanks for the advice, Dad! 🤣
I bet there’s still CUPS support for it, you can probably print to it via CUPS
Today in my office kitchen I saw 'CUPS' sticker on a drawer and was like 'who prints stuff in a kitchen'? I took me 3 seconds to realize.
There is.
It's been on a Windows box for years with a $9.99 centronix-to-USB cable
i wouldnt purchase an hp printer if they paid me
hp, hp executives; please take your subscription model and shove it up your unethical assholes you fucking freaks. /bitterrant
Trip to FedEx the handful of times a year I need to print has served me well for years.
I bought a Brother LH-23200 monochrome laser printer in 2016. I bought four toner cartridges for $30 when the first one ran out a few months ago. The only time it has failed to print is when my daughter stole the last sheets of paper from the tray to make drawings.
Imagine anyone wasting a dime on such garbage