this post was submitted on 15 Apr 2024

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Mildly Infuriating

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682

Live Nation/Ticket Master won't give you your tickets unless you install their app (lemmy.world)

submitted 11 months ago by [email protected] to c/[email protected]

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[+] [email protected] 124 points 11 months ago (2 children)

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[–] [email protected] 63 points 11 months ago* (last edited 11 months ago) (1 children)

Yes because the security of barcodes and screenshotted tickets were such a huge problem before.

I think what you just described is actually a problem. Friends of my parents were visiting somewhere, bought tickets to a show from a reseller, met up with the seller (normal looking guy, no red flags, gave some plausible story why he was selling) and paid cash for printed out tickets with barcodes. Printouts looked legit, dates on the printouts were correct, etc. Went to the doors, tried to scan their tickets, got told that unfortunately they'd just been scammed. The impression they get from the box office worker is that this sort of bad news is something they've had to deliver frequently. Anecdotal, but I doubt those friends of my parents were the only ones to get scammed in this way. TicketMaster still sucks as an organization but the extra security of rotating barcodes does serve a legitimate security purpose, just like the rotating security codes generated by an authenticator app.

Airlines have recently been having problems with stowaways using screenshots of boarding pass barcodes or QR codes too. Such stowaways should get caught before departure by passenger headcounts or boarding ID checks, but clearly there are gaps or breakdowns in these procedures because some of these stowaways are getting caught at the destination. Others may have successfully flown for free. If it keeps happening I bet we'll see rotating barcodes come to mobile boarding passes too, if that hasn't already happened.

[–] [email protected] 43 points 11 months ago* (last edited 11 months ago) (1 children)

I mean, that's sorta on them for buying from a scalper-at-best

(Still, fuck Ticketmaster)

[–] [email protected] 12 points 11 months ago

Oh yes, I don't mean to absolve them of any blame. They treated it as an expensive lesson, which is probably the best way for them to process it.

Also while TicketMaster is going to sell this as being an "enhanced security" thing, it's pretty obvious that increased security is only a side benefit for them. Their angle in this is getting more control over the tickets they sell. As long as there are many people who want to go than can physically fit in a venue, there will be a reselling market for event tickets. TicketMaster wants to take a cut of these downstream transactions.

While the security of rotating barcodes does hinder outright scams, mobile wallets normally allow wallet users to transfer items like tickets to another user if the ticket issuer allows it. TicketMaster does not allow this for their tickets, of course, because it could allow someone to resell tickets while cutting TicketMaster out of the transaction. Currently TM allows transfers using their app, but I'm sure they monitor usage of the feature and clamp down on anyone transferring many tickets. In other words if you try to resell in bulk without using TicketMaster's own platform (where they get to take a cut), they drop the hammer on you.

[–] [email protected] 11 points 11 months ago* (last edited 11 months ago) (5 children)

Is it not where you are? Here it’s very questionable to buy online tickets as the person could sell them multiple times.

If it’s coming from Ticketmaster I get it, but don’t they resell tickets themselves as well?

[+] [email protected] 24 points 11 months ago (2 children)

[removed by mod]

[–] [email protected] 7 points 11 months ago* (last edited 11 months ago) (1 children)

I’ve got season tickets and I can’t use them, or I bought concert tickets and have a surgery now.

There’s valid reasons to resell tickets, obviously scalping is different though, that’s doing it for profit. Unless I’m mistaken some places have laws for reselling tickets for more than the price in the ticket, so you can’t even scalp, you can only resell regardless.

How close up to door time should you be able to return it so they have a chance to resell it? 24-48 hours would be fine I think, but what if you’re out of that time frame? Thats why reselling exists.

[–] [email protected] 6 points 11 months ago

I lived in a small town with a small theatre.

If you couldn't make a show, you called it in and they'd try to resell your ticket; if they succeed, you we're refunded. So there was no "due date/time" but the sooner you asked them to resell, the better your odds.

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[–] [email protected] 91 points 11 months ago (3 children)

Live Nation could be hit with antitrust suit as soon as next month

[–] [email protected] 56 points 11 months ago* (last edited 11 months ago) (2 children)

I, for one, am looking forward to the $.0036 Check in the mail. While some lawyer pockets $97 Billion. Any day now...

[–] [email protected] 25 points 11 months ago (1 children)

I'm sure it'll be a voucher just like the last lawsuit against a ticketing company. I'd like to say it was LiveNation but I honestly can't remember. I remember looking at the concerts I could go to with the voucher and they were all shit.

But that was the point, wasn't it. Give up potential profit that they were in fact never going to get in the first place.

[–] [email protected] 10 points 11 months ago (1 children)

Oh like how in Canada the Lawblaws corporation and other grocers were caught colluding over bread prices for nearly 20 years, and their punishment? Everyone who got into the class action (you had to sign up) ya got a whopping $25 to use at their store...

[–] [email protected] 6 points 11 months ago (1 children)

Worst part to me is that the majority of people either never used the entirety of the $25 credit, saving Loblaw's money. Or, they spent more than $25 while shopping and injected more money into the business.

The percentage of people who went through the effort of spending exactly $25 is probably extremely low.

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[–] [email protected] 17 points 11 months ago

Antirust is very different than Class Action (were you'd get a 36cent check). This would be the FTC filing charges, which has much more power.

[–] [email protected] 8 points 11 months ago

"give us your personal information so we can sell it quickly before we might lose money"

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[–] [email protected] 87 points 11 months ago

I was given a free ticket to an event last night. I did it all using their web page. Their page was very slow and when I finally got to the point where it was supposed to show the ticket, it kept blanking the page right when the bar code would load. Luckily the gentleman at the booth could see it was legitimate and that there was a technical issue, so he printed it out for me.

That monopoly must go.

[–] [email protected] 71 points 11 months ago (1 children)

Another company that will never see my money again. Mastodon and Lemmy are making me save way more money than any financial advisor ever could 🤣

[–] [email protected] 12 points 11 months ago

As long as you're fine with never seeing any live music besides local bands again. Shits a monopoly

[–] [email protected] 64 points 11 months ago (1 children)

The Amazon equivalent for my country does this for their site on mobile by removing filters and making it so anything related to your account just tells you to use the app.

However If you toggle desktop mode in your browser everything works perfectly fine. It's almost as if they just want to data mine you. Surely no company would have that as a motive!

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[–] [email protected] 29 points 11 months ago (2 children)

Well if they want people's data from having their app they should give heavily discounted tickets 👁️👁️👁️🤣🤣🤣🤔🤔🤔🫡🫡🫡🙄🙄🙄

[–] [email protected] 35 points 11 months ago (1 children)

You're talking about the same company that charges a "convenience" fee for ordering online. Then if you decide to go to buy them in person you charge a "facilities" fee.

[–] [email protected] 7 points 11 months ago (1 children)

how is this legal?

[–] [email protected] 11 points 11 months ago* (last edited 11 months ago) (1 children)

Because we live in corporate ruled kleptocracies masquerading as democracies.

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[–] [email protected] 8 points 11 months ago

Oooh, nah, let's just do both!

[–] [email protected] 27 points 11 months ago (1 children)

I’ve seen my last show

[–] [email protected] 24 points 11 months ago (1 children)

It's really sad because the artists have little to no control over this. It is the venues who are contracted through Ticketmaster.

I remember Pearl Jam suing them for this in the 90s. Unfortunately, Pearl Jam lost and here we are 30 years later still dealing with their monopolistic tactics.

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[–] [email protected] 26 points 11 months ago (1 children)

You can use your phone’s browser to access the ticket. From https://help.livenation.com/hc/en-us/articles/9907955578129-How-do-I-use-Mobile-Entry-tickets

How do I find and use my tickets?

On a mobile browser:

Open a web browser app and go to Ticketmaster.com.

Sign into your My Account.

Tap the circle in the top right and tap Upcoming Events.

Find your order and tap View Tickets to access your tickets. We recommend adding your tickets to a digital wallet so that you’ll always have your ticket on hand.

Your phone’s your ticket — scan it at the venue entrance and you’re in!

Also, if the event isn’t Mobile-only, you can select a different option for your ticket. See https://help.livenation.com/hc/en-us/articles/9902009367953-How-are-tickets-delivered for more details.

[–] [email protected] 33 points 11 months ago (4 children)

That doesn't work anymore. If you follow those instructions you'll receive the pop-up I posted.

[–] [email protected] 17 points 11 months ago

Yup, found this out at Dead & Co in SF last summer. Had to stand off to the side with my wife and 2 friends while downloading the app and going through the bullshit high off my ass with an army of deadheads behind us.

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[+] [email protected] 25 points 11 months ago (2 children)

[deleted]

[–] [email protected] 41 points 11 months ago (4 children)

How the hell would you double dip? They scan you in.

I built a ticketing app for folk festivals 2 decades ago and we had that problem beat even then.

[–] [email protected] 9 points 11 months ago (2 children)

Sure, they can you on, but which patron is the real patron?

Suppose the ticket was supplied as a PDF. Then it is either in the users Downloads directory or in their email. If that PDF is obtained by a malicious actor, it could be resold countless times. You could have 100 "guests" arrive at a venue with a bogus ticket but only the first one gets in, because they were scanned. That first person may not be the legitimate ticket owner.

Now, if your using their app, they usually put an animation over the barcode, and the gate attendants know to look for that. If that animation isn't there, don't scan. Pretty simple instructions to give to anyone. And accessing the app likely requires logging in, probably with some form of MFA (though probably SMS), so it gets a lot more difficult to rip off both the legitimate users and Ticketmaster in this way.

I don't like having to use a specific app for things like this, but "I kinda get it".

Now, it'd be better if we had a universal standard format for putting secure, validated passes into the native phone app. Perhaps registering your device to your account via their website, then only allowing the ticket to be installed on one device. I'm sure there'd be more to it, im just spitballing.

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[–] [email protected] 24 points 11 months ago

It makes me so mad that there are so many artists I cannot see because they only offer tickets through this scam. Billy Joel has been a lifelong bucket list artist, and I can't go see his tour because of this bullshit.

Oh well, I'll continue going to concerts using tickets sold by the venue.

[–] [email protected] 19 points 11 months ago (2 children)

Haven't bought anything on Ticketmaster or their owned companies in years. And I generally go to 2 to 5 live shows a month.

This and their policy towards VPNs means I won't support them.

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[–] [email protected] 19 points 11 months ago* (last edited 11 months ago) (1 children)

I hate Ticket master with passion. It's a personal life goal to see this disgusting business die.

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[–] [email protected] 14 points 11 months ago

I'd ask for a refund

[–] [email protected] 12 points 11 months ago (5 children)

Even NFTs would be better than this.

[–] [email protected] 17 points 11 months ago (4 children)

NFTs and Crypto/blockchain have some really good usecases. Unfortunately everyone one that shills them is a hustle bro type.

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[–] [email protected] 10 points 11 months ago

You can add it to your own mobile wallet as well.

[–] [email protected] 10 points 11 months ago (1 children)

When I have a concert I usually install the app, load the ticket into my mobile wallet, and delete the app

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[–] [email protected] 8 points 11 months ago

One step closer to 1984. :(

[–] [email protected] 7 points 11 months ago

You also can't do shit with their service, app and web, if you're on a VPN. It just refuses. Even -- and this may be illegal -- unsubscribing from their emails.

[–] [email protected] 6 points 11 months ago

you might be able to add them to Google wallet if you have Google wallet.

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